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Jan 06, 2026 4:17 pm
Should SMEs prioritize AI for customer service or internal process automation?
1 Reply
Jan 15, 2026 12:52 pm
Internal processes are usually the safest place to start. Automating things like scheduling, reporting, drafting, or data organisation delivers value without customer-facing risks. Once teams are comfortable, customer-facing AI becomes easier to introduce thoughtfully.
