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Last Post by geaninasalac 2 weeks ago
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 ritaleia
Topic starter
Feb 17, 2026 12:13 am
(@ritaleia)
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What tasks in customer service can SMEs safely automate with AI without harming relationships?


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Posts: 8
 geaninasalac
Feb 17, 2026 12:51 am
(@geaninasalac)
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Joined: 2 weeks ago

SMEs can safely automate FAQ responses, appointment reminders, order updates, basic troubleshooting, and feedback collection, while leaving complex, emotional, or high-stakes interactions to humans.


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The project (AI up-skilling for senior WORKers in SME – 2024-1-RO01-KA210-ADU-000246784) has been funded with support from the European Commission, Erasmus+ KA2 action. This material reflects the views of the author – the ENTREUTH consortium – and the Commission cannot be held responsible for any use which may be made of the information contained therein

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