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Dec 27, 2025 8:11 am
We are a company in Greece with many customers and many interactions daily. Should we automate customer service through chatbots, or does this risk weakening customer relationships?
2 Replies
Jan 15, 2026 12:00 pm
Automation can help, but full automation is risky. A hybrid approach works better: AI handles routine questions and peak loads, while humans deal with complex or sensitive cases. Make sure customers can always reach a person when needed.
Feb 16, 2026 11:57 pm
You can safely use chatbots for routine inquiries (hours, FAQs, order status) to save time, but keep humans for complex or sensitive interactions. This improves efficiency without harming customer relationships.
